FACEBOOK PASSWORD NOT WORKING

How To Recover Your Facebook Account When You Can No Longer Log In

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Has your Facebook account been hacked or did you forget your password and can no longer access it? You are not alone! Dozens of people turn to us with similar questions every day. Unfortunately, the answer to their questions isn’t straightforward. There are a few things you can try, depending on the situation with your account.

This article summarizes your options and outlines what you can do step by step.

1. Have You Tried the Default Account Recovery Options Yet?

Whether you forgot your password or your username or whether someone managed to hack your account and changed your password, there are several ways to reclaim your account. First, you need to identify your account. For this step you can use your email address or your phone number or you provide your full name and the name of a friend. 

When you successfully managed to identify your account, you will be shown the reset password page (see screenshot below). Before you proceed to reset your password, carefully check whether this really is your account and whether the email address(es) and mobile phone number(s) listed are ones you can presently access.

If all is well, check the contact methods that apply, then click the Reset Password button and a password reset code will be sent to the respective email address or mobile phone number.

2. Do You No Longer Have Access To Contact Options Or Has Your Information Been Changed?

Often, it’s not possible to recover an account using the options above. Maybe you no longer have access to the email address(es) and phone number(s) or a hacker changed this information. In that case, Facebook allows you to specify a new email address, which they will use to contact you about recovering your account.

To start this process, click the link No longer have access to these? in the bottom right on the reset password page to start the recovery process.

You will be given the option to answer your security question and reset your password on the spot. However, if you are able to answer your security question, there will be a 24 hour waiting period before you can access your account as an extra security precaution.

3. Do You Have Trusted Friends That Can Help You Recover Your Account?

If you can not answer your security question after following the procedure described under point 2, Facebook will let you select some trusted friends to help you recover your account. The friends you selected will receive a security code from Facebook. Once you have collected all codes from your friends, you can submit the codes to Facebook as instructed and reset your password.